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Read what our satisfied customers have to say about their Jack Key Experience!

02/08/2012

Makayla Cantrell helped correct a problem that occurred when I ordered a part from the Las Cruces dealership. She turned a poorly handled situation into a positive experience and is helping to get me the part that I need to fix the door on my KIA Rio. She has made repeated phone calls to the Las Cruces dealership and has followed up with me, via telephone, to keep me apprised of her progress. Her concerned approach and caring attitude have renewed my faith in your dealership. She is a credit to your company, her department and herself. She should be recognized for her extra effort in solving a problem and exemplifying the proper definition of "Customer Service." *** A follow-up on the door handle issue. Feb.8,2012-installed the finished door handle yesterday. A perfect match. I would like to "THANK" John Patterson for his involvement and a great big THANK YOU to Ernest ( parts manager for Jack Key) his dogged determination to get the job done right really shows what a class act that he has in the parts department. Earnest repeatedly called to keep me informed on the progress of obtaining the correct part, matching the color and making it available at the Alamogordo location. He even called to ensure that I was satisfied with the part after I picked it up. He helped earn a customer for Jack Key. Earnest is a true gentleman and the dealership should be proud to have him on staff. - Bill Butler

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01/26/2012

Just had the BEST experience with one of the sales people at Jack Key. I come from a family of salesmen and went into this expecting a lot of BS and game playing. I called Dustin Sample after being referred to him by a family member who just bought a new car. I was pleasantly surprised to say the least. I knew I wouldn't be driving home in a new car right away because I have a really specific list of features and a particular car in mind. Before talking to family I went to Vision to see about finding my new vehicle and they tried to force feed me a car that wasn't even close to what I was looking for. When I got the recommendation, I figured it was worth a shot and gave Dustin a call. Not only was he not phased that I was looking for something that wasn't on the lot, he didn't even seem put off by how particular I am about what I want. Vision gave me looks like I was nuts for going in with my wishlist. Dustin offered to track down what I was looking for and call me personally when he finds it. I didn't feel like I was being cast off because I wasn't there to buy a car on the lot today. I never got the sense that my business wasn't as important. Anybody who's ever gone car "shopping" when you're not quite ready to buy will understand this next part. During our chat he got several phone calls and the lot was really pretty busy. I saw several people walking around and not very many salesmen on the lot. Not ONCE did he ask me to wait, or look like he wanted to get on to the "paying customers" on the lot. I really believe him when he says he's going to find me my perfect match. I'm very glad I decided to give Jack Key a look. They may not be a giant lot with a ton of selection, but for me, service is so important. That alone makes me want to give them my business. - Michelle

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01/25/2012

Went to Jack Key just to browse and ended up buying a new 2012 Dodge. The salesman (Laurence) was very helpful. He did not push anything on us and allowed us to choose and test drive vechicles before making our final decision. Cody, the finance person, was also a huge help. He searched for the best bank financing and interest rates. I loved the customer service all around! Great experience. - NewOwner32

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01/09/2012

This is my first buying experience through a dealership all my other vehicles have been through a private seller, so to say the least it was intimidating to walk into the dealership with the actual intent to buy. I should have never worried for one second, I worked with Jared based on the comments below and to say the least it was a enjoyable experience and still is to this day. They might be a Chrysler dealership but he was able to find me a Ford truck that was exactly what i was looking for and Jared put a lot of effort into making it a reasonable purchase for my income and threw in a few goodies to make the deal all that much sweeter. I did find a few things not to my liking about the truck after i purchased it but these issues were resolved seemingly before i made the call to the dealership. If i ever need another vehicle it will be through Jack Key and i would not hesitate to say you should do the same. Ask for Jared and you will not be disappointed. - Dean

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June 2011

“The sales manager was very straight forward.” – R. Kinnecome, Las Cruces, NM

“The finance manager was really good and did not pressure me. The service manager, Jennifer treated me really well. I’ve already recommended Jack Key to others.” Thank you.– D. Welch, Las Cruces, NM

“The salesperson listened to what I needed and came back to me without dickering to deliver what I requested.” – J. Cassles, Las Cruces, NM

“Justin Hulce provided excellent customer service and I appreciate him going above and beyond the call of duty.” – J. Moore, Lubbock, TX

“I recently purchased a 2011 Challenger from Jack Key in Alamogordo. My salesman was Jeff Schmidt. I’ve bought more than a few cars over the years, and I would like to say that this was the best car buying experience I’ve ever had. Jeff had everything in order before I even arrived at the dealership for the first time (I had put in an internet inquiry), was attentive and made the entire process way too easy. He had my paperwork completed, and I was in and out of finance in no time. Finance also had everything pre-prepped and made it way too easy. He definitely sets the standard in how buying a car should be, and the overall dealership is superior!” Thank you. – T. Duran, Alamogordo, NM February 2011

October 2010

“Easy to work with, no games” – Michael D., El Paso, TX October 2010

“I was Kevin’s 1st grade teacher. I’m very proud of him! He was very helpful to us.” Celia G., El Paso, TX, September 2010

August 2010

"They explained everything to me. It was done when they told me. It made my life easier." -Mark B., Alamogordo, NM Aug. 2010

"It was excellent as well as the service. They got done quickly. Everybody was nice to work with." -Ross H., Alamogordo, NM Aug. 2010

"They were friendly. They did the job well." -Sara P., Alamogordo, NM Aug. 2010

June 2010

"They were pretty comprehensive. They did everything. They told me what they were going to do. They cleaned it afterwards, so I'm pretty happy overall." -John P. Las Cruces, NM, June 2010

"There was absolutely no pressure from the sales person and I felt very comfortable in the entire process." -Kenneth T. Las Cruces, NM, June 2010

"No hassle deal, with good price." -Walter G. Las Cruces, NM, June 2010

"Joe Falco was a great salesperson who worked hard to get me a good trade value and good deal on the Altima." -Bryant K. Las Cruces, NM, June 2010

"Great Salesperson (Brent), Great Financial Officer Mr. Hagen, Worked with us like we were special!!! Could not ask for a better place to buy a vehicle. We definately will be back.THANK YOU! THANK YOU! THANK YOU!!!" -Jim and Penny M, Chaparral, NM, June 2010

"They have dealerships all over the state of New Mexico. We went to the one where we lived, the closet city to us Deming. They're not a Nissan dealer but their one in Los Cruces is and they happen to have a Versa Nissan sitting in their lot that somebody was looking at and we liked it but they said not that particular one. So they went to the trouble of bringing one down from Los Cruces to show us and my wife liked it and we bought it. I think they do a wonderful job." -Pamela C., Deming, NM, June 2010

"Everything went really well. The sales person that I had, her name is Kathleen, she was very helpful. She explained everything very good. She was really good. I would recommend her to anybody. They're all good there. I really liked the place and everything. I had a very good experience going there." - Miguel S., Hatch, NM, June 2010

May 2010

“Just everything. They're just always good. I've bought, this is probably my twentieth vehicle I bought from them. It's just, they're always good.”  - Kevin G., Las Cruces, NM, May 2010

"They were quick and friendly. They gave me the maintenance that I needed."  -Lucas F., Alamogordo, NM, May 2010

"We purchased this KIA from Jack Key Las Cruces in June of 1998.

On May 17, 2010 it turned 300,000 miles with no major repairs. Thank you." -Sam and Mona C., Las Cruces, NM, May 2010

April 2010

“Thank you. Appreciated the great quick service that I received on Saturday. Thanks again!”    - Carol W. Alamorgordo, NM, April 2010

“Service people were very friendly. Communication was great. In fact, while we were getting our car serviced my husband saw another car he wanted and we bought it. The sales people were equally friendly.??    - Craig M. Las Cruces, NM, April 2010

“They were very nice. They have very good customer skills.” -Wendy T. El Paso, TX, April 2010

"They did the best they could in a short period of time. I was satisfied."    -Charles A. Alamogordo, NM, April 2010

"They always take me right in when I get there. They don't do anything more than what I want. I really am impressed."  -Barbara H. Alamogordo, NM, April 2010

"I was very pleased. It was outstanding. They were polite and very attentive. They made sure to explain things to me. I was very happy with my experience with them."     -Elnora M., Alamogordo, NM, April 2010

March 2010

“Robin always makes the visit a pleasant experience.” -Louise R. Las Cruces, NM, March 2010

“Joe was good to us. Bent over backwards to show us what he had, they didn’t fool around. Showed us what they had. We decided what we want. They did the thing.” - Roger H. Santa Theresa, NM, March 2010

“They got what I needed done in a good amount of time.” - Sherida W. Alamogordo, NM March 2010

 “I got there, they took care of me right away and washed my car. They did all kinds of good stuff so I appreciated it.” -Bobbiette W. Alamogordo, NM March 2010

“It was good and fast.” - Brandon A. Alamogordo, NM March 2010 “I was greeted immediately with respect. The guys came in fixed my vehicle in less than an hour.” - Don B. Alamogordo, NM, March 2010

“I am so happy we purchased our car from you! I am always impressed with your professionalism and high standard! The service department is excellent. They call us by name when we come in, they are prompt and accommodating as well. I appreciate this level service. We will continue to purchase cars from you!” - Kathy W. Alamogordo, NM, March 2010

February 2010

“They were courteous and very fast with the service. Everything is doing okay, they’re really nice and really polite and they asked questions and took care of everything I needed.” - Daniel H. Las Cruces, NM, February 2010

“We had time to look at the cars on the list before being attacked by a salesperson. That gave us some time to discuss what we were looking for in private.” - Patricia N. Las Cruces, NM February 2010

“It was very pleasant from dealing with Robin and from dealing with the mechanic that worked on my car. It was a very positive experience. They’re excellent to work with.” - Carol C. Las Cruces NM, February 2010

“Got me in and got me out. I appreciate the customer service.” - Moises C. Alamogordo, NM February 2010

“We really appreciate Lonnie and his staff for all their help. Special thanks go to Richard, the transmission mechanic that performed the work on my truck. It is rewarding to know that you can always trust Ford to have the best personnel in their dealerships. When you are a long way from home it is comforting to have people like you take care of your difficulties.” - Lynn M. Cushing, TX, February 2010

January 2010

“We have told anyone who would listen that we have had the best experience ever and highly recommend anyone needing a car- see Jack Key in Deming.” - Carl and Joan S. Deming, NM January 2010

“The people were very friendly. They had a very professional atmosphere. They told what needed to be done beforehand and accomplished it. The service was fine.” - Tom A. January, 2010